The Ministry of Trade imposed a 3.18 billion TL fine on financial institutions that charged consumers excess fees, expenses, and commissions. The Ministry of Trade initiated examinations regarding the non-interest fees, expenses, and commissions collected from consumers by financial institutions. A total of 3,184,471,852 liras in fines were imposed on the financial institutions included in the audit scope. Necessary work has also begun to refund the excess fees collected from consumers. It was determined that practices such as charging consumers excess fees in EFT, wire transfers, FAST, precious metals and international fund transfers, using other financial institutions’ ATMs, safe deposit box transactions, as well as cash advances and installment cash advance transactions, reflecting more fees and commissions to consumers than the amounts paid to third parties, and not informing consumers of fee changes implemented, led to consumer grievances.